Support Center

Perk Redemptions

  • What’s the Best Way to Know If I Have a Perk Available?

    We have over 600 vendors available for you so we totally understand how hard it is to keep track of all of the...

    Apr 10, 2019 09:54AM PDT
  • How Do I Redeem a Perk?

    Apr 10, 2019 09:55AM PDT
  • What If The Perk Is Not Working?

    We do our best to make sure each and every perk is updated to ensure you have the best experience possible, bu...

    Apr 10, 2019 09:56AM PDT
  • I Can’t Find My e-Ticket

    If you placed an order for an e-ticket or code and you don’t see an e-mail in your inbox within a few minutes,...

    Dec 22, 2017 03:31PM PST
  • To Return a Purchase

    Certain physical merchandise (not e-tickets or hard copy tickets) that is purchased through the Fond website c...

    Dec 27, 2017 02:51PM PST
  • How Long Will it Take To Receive My Item?

    If you ordered movie e-tickets, these tickets are typically sent out immediately but may be emailed out same d...

    Dec 27, 2017 03:00PM PST
  • To Exchange A Purchase

    If you purchased a physical item and would like to exchange it for a different one, simply let us know by emai...

    Dec 27, 2017 03:02PM PST
  • Tracking Items

    For certain physical items purchased through our store, we ship them via UPS. We will provide you with a UPS t...

    Dec 27, 2017 03:03PM PST
  • Can I View My Purchase History?

    Unfortunately we do not yet have a feature where you can view past purchases you have made. However, depending...

    Dec 27, 2017 03:04PM PST

Contact Us

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    Giving you fast, friendly, and useful support is our first priority. When you have all the support you need to reward and recognize great people, anything is possible for your company.

    24x5 live support is available for all customers Sunday 10 pm PST through Friday 5 pm PST, excluding US holidays.

    Email us anytime via or give us a call.

    North America Toll-Free
    +1 (888) 681-7864
    UK Customers
    +44 1803 226153
    Other International Customers
    +1 (415) 969-6563
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