Support Center

FAQ For Users

  • How Do I Log Into My Fond Account?

    To get started, check your inbox for an email from The subject of the email will be “Confirma...

    Jun 28, 2019 01:47PM PDT
  • I Forgot My Password

    Locked out? No worries! For an quick login overview, please watch this short video on How to Login to Fond. I...

    Jan 09, 2019 02:00PM PST
  • Reset Password Link Isn't Working?

    Please note that the re-set password e-mail we send out is time sensitive. If you do not try to access the lin...

    Feb 12, 2019 04:13PM PST
  • How Do I Redeem a Gift Card?

    Feb 12, 2019 04:14PM PST
  • How Do I Redeem My Reward Points?

    If you were given Fond rewards points, congrats! In order to redeem these credits, log in to your account and ...

    Feb 12, 2019 04:16PM PST
  • How Do I Request a Perk?

    If you have a suggestion for a perk you'd like to see or a vendor you'd like us to go after, feel free to shar...

    Apr 15, 2019 12:47PM PDT
  • What is Best Rate Guarantee?

    If you've found a better deal or experience than an item you’ve purchased on Fond, we are happy to not only ma...

    Apr 18, 2019 02:06PM PDT
  • Why Can't I Create an Account for Myself?

    If your company uses Fond and you're trying to sign yourself up for an account but you're receiving an error m...

    Feb 12, 2019 04:24PM PST
  • How Do I Set My Location?

    To set your location to only see perks available to you, simply hover over your initials (or photo if you have...

    Jul 19, 2019 10:06AM PDT
  • How Do I Update My Account Info?

    If you would like to update basic account info please hover over your name in the top right and click on Accou...

    Apr 10, 2019 09:47AM PDT

Contact Us

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    Giving you fast, friendly, and useful support is our first priority. When you have all the support you need to reward and recognize great people, anything is possible for your company.

    24x5 live support is available for all customers Sunday 10 pm PST through Friday 5 pm PST, excluding US holidays.

    Email us anytime via or give us a call.

    North America Toll-Free
    +1 (888) 681-7864
    UK Customers
    +44 1803 226153
    Other International Customers
    +1 (415) 969-6563
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