Support Center

To Return a Purchase

Last Updated: Dec 27, 2017 02:51PM PST
Certain physical merchandise (not e-tickets or hard copy tickets) that is purchased through the Fond website can be returned through us. The return window is 30 days from the date the item was received, and you must also return the item with its packaging.

We will cover return shipping if we ship the incorrect item or it is damaged upon delivery. For other circumstances such as buyer’s remorse or accidentally ordering wrong, the customer has to pay for return shipping.

To get more information about returns, please reach out to If you'd like to return a specific item, please include your order number. We will respond within 1-2 business days with specific return instructions.


Contact Us

  • <-Return to Fond Homepage

    Giving you fast, friendly, and useful support is our first priority. When you have all the support you need to reward and recognize great people, anything is possible for your company.

    24x5 live support is available for all customers Sunday 10 pm PST through Friday 5 pm PST, excluding US holidays.

    Email us anytime via or give us a call.

    North America Toll-Free
    +1 (888) 681-7864
    UK Customers
    +44 1803 226153
    Other International Customers
    +1 (415) 969-6563
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found